Confidentiality Policy
Introduction
Phoenix Maris (hereinafter “we,” “our,” or “Phoenix Maris”) is committed to protecting the privacy and personal data of its users. This privacy policy informs you about how we collect, use, store, and protect your personal data in accordance with the Federal Act on Data Protection (FADP) and the General Data Protection Regulation (GDPR) where applicable.
Data Controller
Phoenix Maris Sole Proprietorship IDE Number: CHE-174.786.492 c/o Maria-Elena Maris Avenue de Mont-Goulin 9 ,1008 Prilly Switzerland
Contact: info@phoenix-maris.com Telephone: +41 79 712 27 77
Data Collected
In the context of managing bookings and our communications, we collect the following personal data:
Mandatory Data:
- First name and last name
- Postal address
- Email address
- Telephone number
Technical Data:
- IP address (collected only with your consent, based on the cookie settings you have defined)
Important Note: Phoenix Maris does not collect any banking or payment data.
Purposes of Processing
We use your personal data for the following purposes:
- Management and confirmation of your bookings
- Communication with you regarding our services
- Responding to your requests and questions
- Sending information related to your booking
- Compliance with our legal obligations
- Improvement of our services (anonymized data)
Legal Basis for Processing
The processing of your personal data is based on the following legal grounds:
- Performance of a contract: The processing is necessary for the performance of the booking contract you have entered into with us
- Consent: For the collection of your IP address and the use of cookies, we obtain your prior consent
- Legitimate interest: To improve our services and ensure the security of our site
Recipients of the Data
Your personal data may be shared with:
- Our hosting provider: Wix.com Ltd. (Israel), in the context of the technical operation of the site
- Service providers who assist us in managing bookings and communications (subject to appropriate contractual guarantees)
We do not sell, rent, or transfer your personal data to third parties for commercial purposes.
Retention Period
Your personal data is retained for the period necessary for the purposes for which it was collected:
- Booking data: Retained for the duration of the booking and up to 10 years thereafter for legal and accounting reasons
- Contact data: Retained as long as the business relationship is active and up to 3 years after the last contact
- IP address: Retained for a maximum of 12 months
International Data Transfers
Your data is hosted by Wix.com Ltd. in Israel. Israel benefits from an adequacy decision by the European Commission, ensuring a level of data protection compliant with the GDPR.
Data Security
Phoenix Maris implements appropriate technical and organizational measures to protect your personal data against loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:
- Encryption of sensitive data (SSL/TLS)
- Restricted access to personal data
- Regular updates to security systems
- Data protection awareness training
Your Rights
In accordance with the FADP and GDPR, you have the following rights regarding your personal data:
- Right of access: Obtain confirmation that your data is being processed and access that data
- Right to rectification: Have your inaccurate or incomplete data corrected
- Right to erasure: Request the deletion of your data under certain conditions
- Right to restriction of processing: Request the restriction of processing of your data in certain situations
- Right to data portability: Receive your data in a structured, commonly used format
- Right to object: Object to the processing of your data for reasons related to your particular situation
- Right to withdraw consent: Withdraw your consent at any time for processing based on it
To exercise your rights, you can contact us at: info@phoenix-maris.com
We commit to responding to your request within 30 days.
Cookies and Similar Technologies
Our site uses cookies and similar technologies. You can manage your cookie preferences via the consent banner that appears on your first visit to the site.
For more information, please consult our cookie policy.
Complaints
If you believe that your data protection rights are not being respected, you have the right to lodge a complaint with the competent supervisory authority:
In Switzerland: Federal Data Protection and Information Commissioner (FDPIC) www.edoeb.admin.ch
In the European Union: The supervisory authority in your country of residence
Changes to the Privacy Policy
Phoenix Maris reserves the right to modify this privacy policy at any time. Any changes will be published on this page with a new update date. We encourage you to check this page regularly.
Contact
For any questions regarding this privacy policy or the processing of your personal data, you can contact us:
Email: info@phoenix-maris.com Telephone: +41 79 712 27 77 Address: Avenue de Mont-Goulin 9, 1008 Prilly, Switzerland
Last Update: October 2025